COVID-19 UPDATE

Health & Safety…

It is our number one priority to meet the health and safety guidelines regarding COVID-19, to ensure all our employees and customers are safe and protected at all times when hiring party and toy equipment.

We have now implemented PPE for all employees when delivering and collecting bouncy castles, party hire and toy equipment. This will consist of face masks and gloves, which will be worn throughout the installation process.

We now provide a contactless delivery and installation process, whereby party hire equipment will be delivered to home addresses.

The process will be:

  • We will call customers via telephone or mobile upon reaching customers address whereby the customer can then proceed by allowing us to enter through household to the garden area via an outside side entrance, or corridor entrance whereby it is accessible to reach the garden. We are now doing indoor set ups whereby customers must remain at a 2m distance at all times. Where 2m distance is not possible customers and employees must remain at a 1m distance. (The 2m, 1m rule is also required for garden set ups).

  • When setting up the bouncy castle or soft play, customers must be away from the garden location or indoor location where the installation is taking place and remain at a 2m distance at all times. (customers should preferably remain inside the home for garden installations)

  • It is important to note that this is the same procedure when collecting. Upon collection we will also be required to steam all equipment hired after use before putting it down, which may take between 15 mins - 30 mins. (Please specify before hire, if you are ok with this).

  • Once we have collected bouncy castle or other party hire equipment, we will give them a further deep clean by steaming and sanitizing all equipment thoroughly just as we have always done. 

  • When delivering toy hires we will leave the box or bag on the doorstep if able, then call customer by telephone or mobile to inform them the toy hire is placed on the doorstep. We will then greet you from a distance when you collect the toys. We do ask that when collecting toys all customers must leave the toys on doorstep at collection time to limit all close contact. All toy hires are of course steamed, or washed and sanitized after use.

Please inform us immediately - if anyone in your household is experiencing any symptoms related to COVID-19, as we will not be able to continue hiring.

Please ensure the rule of 6 is being implemented at all times. You can find COVID - 19 guidance here. 

Just so all customers are aware all trades people are currently exempt from the rule of 6, which means we can go into a household of 6 without breaching the limit as we are conducting work. You can find more information here.

Contactless Payments

It would be best if customers could pay online, however where this may not be possible, customers have the option to leave the cash in an envelope where we will be installing hire equipment. 

LASTLY…

All employees have been instructed to follow the above protocol to keep customers and themselves safe. 

For all enquiries regarding the above please contact us on 07395346380 or at info@childsplayhire.com

Last updated October 5th 2020